This form is for MLC complaints about the living and working conditions on:
- regulated Australian vessels
- foreign-flagged vessels in Australia.
We cannot investigate complaints about foreign-flagged vessels outside of Australian waters. Please contact the maritime authorities of the next port of call or your flag State for assistance.
We recommend using the ship’s onboard complaint procedure first. The vessel must have an onboard complaint procedure for seafarers to make a complaint without fear of recourse.
If the complaint can’t be resolved on board, you can make a complaint to AMSA and we will investigate. Please refer to the onboard and onshore complaints process for more information.
We keep the source of these complaints confidential. Where possible, we will not indicate where the complaint came from or why we are inspecting the vessel.
For safety-related complaints please use either:
- the Marine Safety Concern online form
- the Australian Transport Safety Bureau Confidential Reporting Scheme, REPCON.
Having difficulties?
If you can't submit this form online, you can email the complaint to onshorecomms@amsa.gov.au or contact us.