Strategic objective 6: Stakeholder engagement

2021–22 key activities
6.1	Embed revised consultative arrangements to: promote the work of the Regional Safety Committees, the National Safety Committee and the Shipping Consultative Forum ensure the annual regulatory plan is broadly publicised to maximise industry awareness and input keep industry informed of annual regulatory plan implementation progress ensure stakeholders are effectively consulted on regulatory and policy changes
6.2	Publish annual reports/statistics on industry performance and highlight areas where performance is good and where it requires improvement
6.3	Publish an AMSA Annual Compliance Program: Information for industry for which advises AMSA’s compliance focus for the year to encourage voluntary compliance.
6.4	Review and refine seafarer certification business processes to find efficiencies and improve service delivery
6.5	Review and refine vessel inspection and certification business processes to ensure efficiency and efficacy
6.6	Plan for and successfully manage a significant spike in certificates of operation renewals and Standards of Training, Certification and Watchkeeping for Seafarers (STCW) revalidations.
6.7	Develop a strategic communications framework (which includes indigenous engagement) that identifies the channels and methods to best reach our stakeholders with information
6.8	Providing detailed and accurate data for engagement with international and domestic stakeholders though the bi-annual Cost Recovery Implementation Statement (CRIS) and activity based costs for the National System cost recovery review

2022-25 key activities:
6.9	Work towards establishing clear user focused pathways for certification, permissions and inspections engagement with AMSA

Primary Enterprise risk	Moderate Risk Rating	Key mitigation strategies
(4) AMSA does not effectively engage with customers and stakeholders	Risk Appetite & Tolerance	Key mitigation strategies include Service Charter, review of consultative bodies, IMO work program, including Category B elections and increase regional presence/footprint, AMSA Connect telephone service, Customer issue management via CRM, regulatory customer experience feedback (informal and online/phone), periodic AMSA communications, social media/websites, stakeholder consultative forums, public and community engagement initiatives. Risk tolerance statement: We have a moderate tolerance for risk as we nurture and develop our relationship and reputation with stakeholders. We acknowledge that we will be subject to ongoing scrutiny, particularly from National System stakeholders. We are not adverse to criticism.

Primary Enterprise risk

Moderate Risk Rating

Key mitigation strategies

(4) AMSA does not effectively engage with customers and stakeholders

Risk Appetite & Tolerance

Key mitigation strategies include Service Charter, review of consultative bodies, IMO work program, including Category B elections and increase regional presence/footprint, AMSA Connect telephone service, Customer issue management via CRM, regulatory customer experience feedback (informal and online/phone), periodic AMSA communications, social media/websites, stakeholder consultative forums, public and community engagement initiatives.

Risk tolerance statement:

We have a moderate tolerance for risk as we nurture and develop our relationship and reputation with stakeholders.

We acknowledge that we will be subject to ongoing scrutiny, particularly from National System stakeholders.

We are not adverse to criticism.